We only source the best quality parts and tools for our customers. All the products have individual information about the quality and will detail whether they are high quality or premium quality. Please rest assured, we do not ever buy or sell grade A or B quality goods and we do not use them in our repairs either. We pride ourselves on our good customer service and if we provided you with a lower quality product, we would definitely be doing you a disservice. We also offer great warranties, so you can be sure to trust our products.

With regards to delivery, we use a range of delivery companies, such as Royal Mail, DPD and DHL. There are multiple options to choose from and we offer free delivery on orders over a certain amount (please check the main page or product pages for up-to-date information on this).

We are at the end of the phone or an e-mail and we are always happy to help a customer in need. Our dedicated team are very knowledgeable and can point you in the direction of the correct part for your particular electronic device problem, or they can talk you through repairs and give advice on trickier fixes. We do this by phone support, one-to-one advice to our Newport store visitors and through the publication of online guides and video tutorials available on our blog and through our Youtube channel. Collectively, we publish our guides and blog articles under the name of 'Ike' which is our business publishing persona. When you see an article or video from Ike you will know it is backed by our expertise and experience and therefore is a reliable guide for you to use.